We at feedback respect your desire to protect your personal information. This page reveals what information we may ask you for and in what situations.

We request your personal information when you place an order, register a product, request a service, request a trial copy of our software, correspond with us, or engage in certain other activities concerning our website or products. Following are the instances when we collect your information along with the details of data collected by us:

1. If you submit an order online with us, you will be asked for information needed to complete the transaction such as your name, Organization name, address, e-mail ID, Phone number and credit card details/payment details.

2. If you visit our website and register interest in our products, you will be asked for name, Organization name, e-mail ID, Phone number & postal address.

3. If you visit our website and download any document related to our products, you will be asked for your name, Organization name, e-mail ID, Phone number & postal address.

4. When you request for registration of the product, we will ask for your name, phone number, source of purchase, e-mail ID & postal address.

5. If you request technical support by email, telephone or by remote access, we will ask you for information needed to complete the transaction such as your registration/ license number and information about your device hardware, software and the nature of the problem you are experiencing; and during remote access, we may ask for full control of your device.

6. If you use our Live Web Chat Service, we will ask you for the information required to understand your query and provide an appropriate solution. During your Live Web Chat Service, we will require your e-mail address, activation code, license number, IP address, time and date of chats and similarly, your chat data content shall be required to improve our service quality and resolve your query.

7. If you acquire the security services for any of the Devices, we might also collect and process the following data: device ID, device serial number, device name, model number, IMSI/IMEI, the phone number, MAC address, blocked process, remote IP, device statistics and usage.

8. The device information that Cloud Software obtain through the use of data collection technology, could include the device’s: name or ID, serial number, MAC address, IP address, unique identifier for the device, logged username, FQDN, OS version, service packs, file path, installed applications (if any).

9. While scanning or when a threat is detected, the following information may be sent to us: file name and file path, registry paths, process name, source URL, abstract file signature for suspicious Portable Executable files, file parts, or file hashes (only when required by the remote scanning engines), file attributes, quarantined file names and paths and other anonymized data.

10. If you use our product that integrates with your email client, some additional technical data about the mail content could be sent to us, including email sender, recipient, subject, attachments, mail server IPs, timestamp, mailbox, mailbox path, content type, and domain name.

11. If you have availed of the anti-theft feature, data related to the geo-location of the device shall be processed.

12. Quick Heal's Anti-tracking feature safeguards your online privacy and reduces the time required for the websites to load, by hiding your activity from trackers. Like all modern anti-tracking solutions, we have access to your browsing history to protect your online privacy, faster loading and keep it private as possible.
     

13. t is your decision to proceed with any activity that requests your personal information. However, please note that if you do not wish to provide the requested information, you may be unable to complete the specific process.

14. Your data mentioned hereinabove shall be retained depending on the purposes for which we use it. We will keep your Personal Information for as long as you are a registered subscriber or user of our products or as long as we have another business purpose to do so or until the time required by law.
    HOW WE USE THIS INFORMATION1
    We use your personal information.

    1. To create better products and services to meet your needs.

    2. To enable the features that you have availed.

       otherwise, engage in activities you select.
    3. Obtain access to services to help you purchase and download products.
    4. To help you introduce you to products or services that may be of interest to you or to provide customer support
    5. To assist and coordinate with investigation agencies.
    6. To provide better/adequate/fast support over the telephone, email, fax, etc.
    Please be advised that we may disclose your personal information if legally required to do so by government agencies or law enforcement bodies.
    SECURITY
    1. We have taken security measures, consistent with international information practices, to protect your personal information, which offers an adequate level of personal data protection according to European Union standards (including GDPR, and aims to protect network and information security). These measures include technical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration or destruction. Credit card information is transmitted using secure socket layer (SSL) encryption.
    2. The personal information you shared with us may be transferred to other offices of Quick Heal Technologies Ltd. around the world. Also, in certain countries our outside contractors might undertake collecting, transferring, storing, and processing your information
    STATISTICAL INFORMATION
    We may track domain names, IP addresses, and browser types from users who visit our site. We use this information to produce traffic statistics for the websites of Quick Heal Technologies Ltd. Such information is not correlated with any personal information.SUB-PROCESSING
    By this article, you give general authorization to share personal data with future Sub-Processors under the conditions set below: